Shipping policy
🇦🇺 Australia Local Warehouse
All orders are shipped directly from our Australian warehouse to ensure fast and reliable delivery.
📦 Order Processing Time
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Orders are processed within 1–3 business days
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Orders are shipped Monday to Friday (excluding public holidays)
Once your order is shipped, you will receive a tracking number via email
🚚 Shipping Options & Delivery Time
We currently ship within Australia only
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Standard Shipping: 2–8 business days
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Express Shipping: 2–4 business days
Delivery times may vary slightly depending on your location.
📍 Shipping Coverage
We deliver to most residential and business addresses across Australia.
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❌ We do not ship internationally
📦 Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
If you have not received tracking within a few days, please contact us at:
📧 tobailtools@gmail.com
⚠️ Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to:
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Courier delays
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Weather conditions
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High demand periods
We appreciate your patience and understanding.
🔄 Order Changes & Cancellation
If you need to modify or cancel your order, please contact us as soon as possible.
We cannot guarantee changes once the order has been dispatched.
📦 Lost or Missing Orders
If your tracking shows “Delivered” but you have not received your package:
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Please check with your local courier
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Check with neighbors or safe places
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Contact us for further assistance
📦 Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund.
📩 Need Help?
If you have any questions about shipping, feel free to contact us: